Returns and Exchanges – Spirit of Quality 100% Satisfaction Guarantee
It’s simple! Every Wilderness Dreams ® product is backed by our 100% Satisfaction Guarantee. If you are not completely satisfied with your purchase, please return it to us within 60 days for an exchange or refund. Sorry, shipping charges are not refundable.
Returns – 60 Day Return Policy
Returns made within 60 days of purchase are accepted. Returned or exchanged merchandise must be (1) unworn, (2) unwashed, and (3) undamaged with the original tags attached. Merchandise purchased through our website or catalog may be returned via the carrier of your choice. We suggest that you use a service that provides tracking information for your return.
Returns made with the original receipt will be refunded (less shipping fees) to the original payment method. If you do not have your receipt but we are able to verify your purchase through your account information or credit card, you will receive a refund to the original payment method. Otherwise, a merchandise credit for the item’s lowest selling price will be provided.
A defective item is one that is inoperable but has no apparent damage. If you receive defective merchandise, please contact Customer Service at info@WildernessDreams.com with product information and pictures. We will work with you to offer you an acceptable solution.
If an order arrives to you with obvious shipping damage, please refuse the delivery. If you have accepted delivery and then find shipping damage, please contact Customer Service at info@WildernessDreams.com .
Please save all packaging material and paperwork for the order if shipping damage is a possible issue. If you dispose of packaging material or attempt to return the merchandise without first contacting us, you jeopardize our chances of making a claim, and you may not receive credit for the return.
Limits of Responsibility
We accept no responsibility for user-initiated damage and/or loss of parts incurred during operation or use of product.
Simply complete the Return/Exchange Form, keeping a copy for your records. Place the completed Return/Exchange Form and the items you wish to return or exchange in a secured package and send it back, insured, by any carrier you choose. Please keep a copy of the package tracking number for your reference. Customers are responsible for shipping charges.
Please ship returns/exchanges to:
Wilderness Dreams Returns Dept.
615 Nokomis St, Ste. 400
Alexandria, MN 56308
While we hope you are completely satisfied with your purchase, you can exchange for a different item within 60 days of purchase.
Simply complete the Return/Exchange Form indicating the new item you wish to receive in exchange, indicating the new item number and size. If the price for the new item is lower than the original item, we will refund the difference excluding shipping charges. If the price for the new item is higher than the original item, you will be responsible for the additional cost. Merchandise sent to us for exchange must be (1) unworn, (2) unwashed, and (3) undamaged with the original tags attached. Place the completed Return/Exchange Form and the items you wish to return or exchange in a secured package and send it back, insured, by any carrier you choose. Please keep a copy of the package tracking number for your reference. Customers are responsible for shipping charges. Your new merchandise will be shipped out as soon as the return is received. Your new items will ship via our “Saver” shipping method (regardless of the original shipping method) at no charge.
Please allow 14 days
As soon as we receive and process your return, we will notify you via email. Your credit card should be credited within 14 days of the time that you receive this email. The return credit should be reflected on your statement within one or two billing periods, depending on your financial institution’s billing cycle.